Service Cloud

Salesforce Service Cloud

Deliver extraordinary customer experiences with the world’s leading service platform: Salesforce Service Cloud.

Salesforce para Servicio al Cliente

What is Salesforce Service Cloud?

Generate 32% more customer satisfaction with the most comprehensive customer support software: Salesforce Service Cloud

Service Cloud is one of the components of the Salesforce Customer 360 platform, which will allow you to have a 360-degree view of your customers and thus achieve a smarter, faster and more personalized attention. With Service Cloud, you can automate service processes, optimize workflows, share relevant information to transform the experience of your service agents, and provide support through a variety of channels anytime, anywhere.

Faster service support is more satisfying for the customer and saves your company money. The purpose of Service Cloud is to provide you and your agents with the right systems to resolve cases quickly and easily.

Benefits of
Salesforce Customer Service

Help your service teams work faster, no matter where they are.

Resolve cases faster using a set of intelligent productivity tools that give agents a complete, shared view of every customer and interaction.

Provide instant support with self-service portals.

Extend your support efforts by connecting customers with self-service resources: such as articles, account information and cross-community support online. Create and make common questions and answers available to your customers to find answers instantly. Incorporate chatbots with artificial intelligence technology to quickly resolve customer issues.


Deliver 24/7 customer service on any channel.

Be available to customers when they need you on the channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger and chatbots integrated with artificial intelligence technology.

Work more strategically with built-in artificial intelligence.

Automatically route work, eliminate manual data entry and contextual recommendations to service teams with artificial intelligence. Engage customers instantly with intelligent chatbot support.


Salesforce Service Cloud Features

Service Console

Your employees will have all the information to get a comprehensive view of each customer on a single screen, achieving a next-generation service experience.

Consola de servicio

Self Service

Create a branded self-service help center. Easily share knowledge articles and make it easy for your customers to access important information and data.

Digital channels

Contact your customers through the digital channel of your choice. Whether it’s mobile messaging, web chat or social media. Sales Cloud, the No. 1 customer service platform, helps you provide a consistent experience while increasing customer satisfaction.

Canales digitales
Servicio de campo (Field Service)

Field Service

With the new optimization tools for field service, you will achieve higher agent productivity, reduce costs and improve the efficiency of your service agents thanks to the world’s No. 1 CRM.

AI for customer service

With artificial intelligence built into the Service Cloud platform, you can deliver first-generation customer service. Make your customers happier and your agents more productive through AI-enabled predictions, recommendations and chatbots.

IA para el Servicio al Cliente

Xentric 360, Salesforce in the Caribbean

Xentric 360 is a company that contributes to the digital transformation of companies through Salesforce technology in the Caribbean.
The company has offices in Puerto Rico and Jamaica, in order to offer its customers personalized attention of Salesforce solutions that fit their requirements. In addition, it offers the benefit of billing and payment in each country, facilitating customer purchase management.
As an added value, Xentric 360 offers first level attention and support of the platform.

For more information on Salesforce products in the Caribbean, write to us at or call us.


Jamaica: 9th Floor PanJam Building. 60 Knutsford
Boulevard, New Kingston, Kingston 5. Jamaica.
Phone: +1 (876) 618-8850

Puerto Rico: Metro Office Park 7, C. 1 suite 204,
San Juan, 00968, Puerto Rico.
Phone: +1(787) 200-2946

República Dominicana: Calle Rafael Augusto Sanchez 86, Torre Roble Coporate Center Piso7, Santo Domingo, República Dominicana.
Phone: +1 (809) 792-5017

Trinidad & Tobago: Level 2, Invaders Bay Tower
Invaders Bay off, Audrey Jeffers Hwy, Port of Spain.
Phone: +1 (868) 235-6104

Other Country: